At SSG7 Properties, we care about your privacy. When you visit our website or use our services, we want you to feel secure about how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.

We comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, the EU GDPR, and other relevant data protection laws.

1. What Information We Collect

We gather information you give us directly, as well as data we collect automatically when you use our website.

a. Information You Provide

You may provide this information through:

• Contact forms
• Booking appointments
• Viewing registrations
• Email or phone communication

This may include

• Full name
• Email address and phone number
• Nationality
• Passport or ID details (for compliance purposes)
• Property preferences (e.g., budget, location, size)
• Signed forms or contracts
• Payment details (if applicable)

b. Information We Collect Automatically

When you browse our website, we may collect:

• IP address
• Device and browser type
• Pages visited
• Time spent on pages
• Cookies and other tracking data

We use tools like Google Analytics to help us understand how visitors use our site better.

2. How We Use Your Information

We collect your data for the following reasons:

• To answer your inquiries and provide real estate advice
• To arrange property viewings, virtual or in-person
• To draft contracts and agreements (such as MOUs, SPAs, and reservations)
• To complete registrations with official organizations like the Dubai Land Department (DLD)
• For marketing (only with your consent) – sending property alerts or investment guides
• To fulfill legal and compliance requirements, including anti-money laundering (AML) rules
• To analyze and improve our website’s performance and user experience
• To detect misuse and secure our systems

3. Who We Share Your Information With

We do not sell your personal data. However, we may share your information with trusted third parties to help us provide our services:

• Property developers and co-brokers (for booking or shared listings)
• Technology and service providers, such as CRM systems, email platforms, or cloud storage
• Government entities and regulators, such as DLD or RERA, if legally required
• Financial institutions, legal advisors, or auditors involved in your transaction

All third parties are required to keep your information confidential and must protect your data.

4. International Transfers

Since we have clients all over the world, your data may be handled in:

• The UAE
• The EEA (European Economic Area)
• Other regions with strong data protection laws

We use widely accepted methods, like Standard Contractual Clauses (SCCs), to keep your data safe.

5. How Long Do We Keep Your Data

Once the retention period is over, we securely delete or anonymize your data.

6. How We Protect Your Data

We take your data protection seriously and use several methods to keep it safe:

• SSL Encryption: Our website uses SSL encryption to secure your information.
• Encrypted Storage and Backups: We store your data in an encrypted format and also keep backups securely.
• Role-Based Access Control: Only authorized personnel can access your data.
• Regular Audits and Updates: We routinely check our systems and update them to ensure they are secure.

While we strive to meet industry standards, please understand that no system is completely risk-free. We are committed to continuously improving our security measures to further minimize potential threats.

7. What Are Your Rights

Depending on the laws that apply, you have certain rights concerning your personal data:

a. Right to Access

You can ask if we have your data and request a copy of it.

b. Right to Rectification

You can request us to fix or update any incorrect or incomplete information.

c. Right to Restrict Processing

You can ask us to pause the processing of your data in some situations, like if you believe it's inaccurate.

d. Right to Erasure

You can ask us to delete your data if it's no longer needed or if it was processed unlawfully.

e. Right to Object

You can object to us processing your data based on our legitimate interests or if it's for direct marketing.

f. Right to Data Portability

You can request your personal data in a common format so you can move it to another service provider.

g. Right to Withdraw Consent

If we process your data based on your consent, you can withdraw that consent anytime without affecting prior processing.

h. Right to Lodge a Complaint

If you're unhappy with how we handle your data, you can file a complaint with a data protection authority.

If you want to exercise any of these rights, please contact us through our Contact Page. We may ask for proof of your identity and will respond within a reasonable timeframe, as required by law.

8. Cookies and Tracking

We use cookies to:

• Recognize you on return visits
• Save your preferences
• Analyze website traffic and performance

You can change your cookie preferences at any time through your browser settings.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in laws or our operations. You can always find the latest version on this page, with the Last Updated date clearly shown.

10. How to Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, you can contact our Data Privacy Office using the following methods:

• - Phone: +971 50 927 3777
• - Email: partner@ssg7properties.com
• - Mailing Address: Office #1405, 51 Business Bay Tower, Business Bay, Dubai, UAE

We are dedicated to responding to your concerns quickly and clearly. Whether you need help understanding your rights, assistance with a data request, or want to report a privacy issue, our team is here to help you. Please give us some time to respond based on the nature of your inquiry.